Amy van Ness

Amy Van Ness serves as the Vice President of International Business Operations at Grand Circle Corporation, where leadership spans a global operations strategy team, fostering innovation across over 30 teams and 115 products. With a strong focus on performance enhancement through strategic KPI monitoring and best practices, measurable gains have been achieved. Previous roles at Grand Circle include Vice President of Customer Service Operations, where $1 million in annual savings resulted from improved customer retention strategies, and Director of Customer Retention Operations, which involved implementing KPIs to elevate customer satisfaction. Amy's career began at dELiA*s and Bobby K Entertainment, emphasizing customer experience and performance management. Amy holds a Bachelor of Science in Business Administration and Management from Bentley University and has furthered education at Copenhagen Business School and Onondaga Community College.