Laura Ronauli

Laura Ronauli is an experienced CRM Supervisor at PT Grand Indonesia, where responsibilities include developing marketing programs to enhance customer loyalty, optimizing CRM initiatives, and analyzing customer behaviors. Prior experience includes roles as a Customer Experience Officer at DBS Bank, focusing on communication materials and customer satisfaction surveys, and as a Marketing Communication professional at PermataBank, where responsibilities involved supporting marketing campaigns. Laura began their career in corporate marketing communications with BINUS Group and holds a Bachelor of Arts in Corporate Public Relations from BINUS University.