Kate Whatley

Kate Whatley is a seasoned professional with extensive experience in the insurance industry. Currently serving as a Supervisor in CRM Services at Progressive Insurance, Kate leads a team focused on delivering exceptional customer service and enhancing operational efficiency. With a background as a Specialty Coach, Kate has developed expertise in onboarding and upskilling call center consultants. Additionally, as an Independent Consultant for Max Fortium, LLC, Kate provides strategic guidance to Insurtech and Fintech startups. Previously, Kate owned Brightway Insurance, served as Operations Manager at Hartford Steam Boiler, and held roles at United America Insurance Group, contributing to underwriting and operational improvements throughout her career.