Souad Ghalmi

Souad Ghalmi has a diverse work experience in various roles and industries. From 2009 to 2011, they worked as a Marketing Project Manager at Bouregrag Agency, where they were responsible for planning and managing marketing events, ensuring project delivery within budget and quality standards, and overseeing brochure and flyer production. From 2011 to 2013, they worked as a Marketing Analyst at Culinary Arts Museum, where they provided insights on customers, markets, and campaign effectiveness, conducted ROI analysis, and designed research projects. From 2013 to 2015, they served as a Global Content Specialist at TripAdvisor, where they verified and localized user-submitted information, analyzed data to identify user needs and trends, and collaborated with management on updating content policies and internal processes. From 2015 to 2017, they worked as a Marketing Specialist, EMEA at Grandstream Networks, where they managed digital content, handled customer inquiries, generated leads, and assisted with event planning and coordination. Since 2018, they have been working as a Customer Service Operations Specialist at Grandstream Networks, collaborating with the support/sales team to provide prompt customer service, capturing leads, and conducting surveys.

Souad Ghalmi completed their Bachelor's degree in Business Administration and Management, with a focus on Marketing, from the International Institute for Higher Education in Morocco (IIHEM) between 2005 and 2009. Souad then pursued a Master of Business Administration (MBA) with a specialization in Global Business Leadership and Marketing from Johnson & Wales University from 2011 to 2013.