Project Manager [critical - Geolock Cr]

As a Project Manager, you’ll be an expert on the govService platform and a key partner in the successful rollout of software implementation projects across the United States. This role is perfect for someone with a passion for helping clients reach their strategic goals. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where clients are both enabled and encouraged to utilize the system to its fullest potential. You’ll help clients update their processes – often weighing options that test the status quo. You are a highly consultative partner.  

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

What your impact will look like here

• Manage small to large sized client projects and cross-product, platform implementations from start to finish
• Create project plans aligned to client implementation goals
• Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Steer requirement gathering sessions, both internal and external
• Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc.
• Create and maintain project plans, schedules, status reports, and other relevant project documentation
• Identify risks and mitigation – as early as possible
• Ensure solutions meet business needs and requirements
• Prioritize initiatives based on business needs and requirements
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Work closely with Process Designers (internal “builders”) to advise on progress and ideate
• Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn

You will love this job if you have

• 3 – 4 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or training
• You know process improvement and how to effectively apply it to the client’s software implementation experience
• You have experience working within an Agile framework
• Demonstrate timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• You can work with multiple cross-functional teams to build and evaluate business cases to provision product investment results
• You have a relentless obligation to doing the most valuable work first
• You have excellent communications skills – listening, verbal, and written
• You can work both alone and as a member of cross-functional teams, some remote
• You help drive your team’s success
• You thrive in a fast-paced, dynamic environment with opposing demands
• You value the importance of user experience and have a passion for clients
• Proven track record of developing and maintaining profitable and referenceable client relationships