Rachel Keen

Rachel Keen, PMP, is an experienced project and program manager with a strong background in operational efficiency and strategic planning. Currently serving as Chief of Staff for Customer Experience Services at Granicus, Rachel has directed numerous initiatives that optimize processes and enhance financial discipline. Previous roles at Granicus include leading implementation teams for SaaS products and establishing quality assurance processes on a global scale. Rachel's extensive experience also includes notable positions at Keen Scope Consulting, SONIC Drive-In, Feed the Children, the Federal Aviation Administration, and the United States Air Force, demonstrating a consistent track record of improving service delivery, managing cross-functional teams, and aligning project strategies with organizational goals. Rachel holds a Master of Science in Business Administration and Management, along with multiple degrees emphasizing leadership and operations technology.