David O'Neill

David O'Neill is an experienced professional in customer success and technical support, currently serving as a Customer Success and Escalation specialist at Granite Telecommunications since January 2023. With a long-standing commitment to public service, David has been a call firefighter for Dartmouth Fire District No. 1 since March 1991, where responsibilities have included acting as the Dive Team Leader for the Underwater Search and Recovery Team. Prior roles at PROCURRI spanned from Escalation Duty Manager/NOC Manager to Team Lead and Queue Manager, showcasing expertise in customer service and technical support management. David's technical background also includes positions as a Field Sales Engineer at Nightingale Smart Home Sleep System, Network Engineer at Towerstream, and Senior Field Engineer at Pipeline Wireless, each contributing to a solid foundation in networking and customer-focused engineering solutions. David holds an Associate's degree in Criminal Justice/Police Science from Colorado Northwestern Community College.