Erica McFarland

Erica McFarland has a diverse work experience spanning several roles and industries. Erica began their career in 1998 as a Customer Service Representative at the University of Southern California, where they maintained communication between service staff and customers and coordinated service requests.

Erica then worked at IGN Entertainment from 2004 to 2012, starting as a Senior Customer Service/Fraud Specialist and later becoming an Assistant Manager and Community Manager. In these roles, they provided customer service and handled fraud-related issues.

After that, they joined Nexon America, Inc. in 2012 as a Customer Relations Supervisor and later as a CS Technology Lead. Erica supervised and mentored direct reports, developed project recommendations based on feedback, and collaborated with teams on CS tools and applications.

In 2014, Erica became the Director of Player Experience at Playtika Santa Monica, where they managed a team and collaborated with vendors to improve support software. Erica also worked as a Manager of Player Experience, hiring and managing a team and bringing on vendors for support software.

Erica then joined iRecon Marketing in 2016 as a Customer Success & Quality Assurance Consultant, providing support and ensuring customer success.

Currently, Erica McFarland is working at GraphiteRx as a Customer Support Lead, and they recently transitioned into the role of Customer Support Manager.

Erica McFarland attended West Los Angeles College from 2017 to 2019, where they obtained an Associates degree in the field of Business, Management, Marketing, and Related Support Services.