Patrick Mugavin

Patrick Mugavin has a diverse range of work experience spanning over 15 years. Patrick most recently worked at Grazzy as a Customer Success Specialist starting in April 2023. Prior to that, they were a Customer Success Manager at Tradewing from December 2021 to December 2022. In this role, they managed a book of business of over 80 accounts and worked with clients to maximize ROI and identify upsell opportunities. Patrick also played a key role in developing protocols and standard operating procedures to enhance efficiency.

Before their time at Tradewing, Patrick worked as a Customer Service Manager at Keto Krate from February 2020 to December 2021. Patrick was responsible for developing and implementing training manuals and documentation for customer service representatives, resulting in increased productivity and customer satisfaction. At Qualia, where they were a Customer Success Manager from July 2018 to June 2019, Patrick handled account escalations and worked on re-engaging clients who were not utilizing the software.

Patrick's earlier experiences include working as a Senior Manager of Customer Service at Dropoff, Inc. from July 2016 to July 2018, where they oversaw the call center and developed customer service protocols. At Goodybag, Inc., they served as a Customer Service Manager from May 2015 to July 2016, managing the customer service team and developing protocols and training programs.

Before transitioning into customer service roles, Patrick worked in a variety of positions. Patrick was an Associate Corporate Operations Specialist at CT Corporation from April 2014 to May 2015, where they reviewed and handled filings and contributed to process improvement. At Medwing, they started in customer service and eventually became a Senior PPC Analyst from November 2009 to February 2013, where they provided customer support, learned product knowledge, and collaborated with different departments to enhance the customer experience. Patrick also gained experience in venue operations and customer service as a Box Office Customer Service Representative at House of Blues from June 2008 to June 2009.

Their early career included a role as a Claims 1/Personal Injury Protection Claim Handler at GEICO from October 2007 to April 2008. In this role, they handled claim files and worked with customers, body shops, and adjusters to resolve claims efficiently.

Overall, Patrick Mugavin has gained valuable experience in customer success, customer service management, process improvement, and team leadership throughout their career.

Patrick Mugavin attended Syracuse University from 2002 to 2006, where they obtained a Bachelor's degree in Philosophy and Psychology.