Viviana Valdez

Viviana Valdez is a skilled professional with extensive experience in customer support and financial services. Currently serving as a Case Resolution Specialist at Concora Credit since January 2024 and as a Client Support Validation Analyst at Great American Finance Holdings, LLC since June 2023, Viviana has demonstrated expertise in client relations and issue resolution. Previous positions include roles in customer service, collections, and personal banking at companies such as Castle Credit, Fifth Third Bank, and AT&T. Viviana began the career as a Call Center Representative at Combined Insurance United States, also holding roles at State Farm, Acceptance Insurance, and Boost Mobile. Viviana holds an Associate's degree in Criminology from Northwestern College and a High School Diploma from Youth Connection Leadership Academy.