Marlo Capalungan

Marlo Capalungan is an experienced IT Manager with a career spanning over a decade in various leadership roles within the technology sector. Currently serving as IT Manager - Support Services at Great Canadian Gaming Corporation since December 2016, Marlo oversees Helpdesk operations, staff supervision, performance metrics analysis, and process design for new services. Previous roles include Service Delivery Manager at Avocette Technologies Inc., where Marlo developed best practices and led service teams, and Service Desk Manager at DTSI, focusing on ITIL incident management. Marlo has also held positions at IBM and TELUS International Philippines, managing service delivery and technical teams. Educational qualifications include a Bachelor of Science degree in Electrical, Electronics, and Communications Engineering from AMA University.