Paula Wilson

Paula Wilson is an experienced customer service professional currently serving as the Area Customer Service Manager at Greater Anglia since March 2021. Previously, Paula worked at British Airways from March 2014 to March 2021, starting as Cabin Crew before advancing to Customer Service Manager, where responsibilities included managing teams, delivering compliant briefings, and ensuring high customer service standards. Paula's background also includes roles as Cabin Crew at Virgin Atlantic and as a Food and Beverage Assistant at Marriott Hotels. Early career experience includes serving as Shift Manager at HERBEL RESTAURANTS (IRELAND) LIMITED, where Paula was responsible for managing a busy restaurant and training staff. Paula attended Coatbridge High School from 2000 to 2006.