Rohan Charrett

Rohan Charrett serves as the General Manager of Customer Experience at Greater Western Water since July 2021, overseeing the delivery of exceptional service to residential and business customers. Prior to this role, Rohan held the position of General Manager Customer Experience at City West Water and was the Customer Experience Manager at Jemena, where Rohan led the development of an integrated Customer Experience program. Rohan’s extensive career also includes significant leadership positions at Telstra, focusing on operations, complaint resolution, and customer experience initiatives. Rohan is an alumnus of Deakin University, holding a Master of Business Administration degree.