Todd Rumlow

Todd Rumlow has a diverse work experience in customer service and management roles. Todd is currently working as a Senior Manager of Customer Experience at Green Thumb Industries (GTI), a position they have held since May 2023. Prior to this, they worked as a Manager, Head of Customer Service at GTI from September 2020.

Before joining GTI, Todd worked as a Contact Center Director at USA Vein Clinics, Vascular and Fibroid Centers for a brief period in July 2020 - September 2020.

Todd also has experience working at Toast, Inc. and its subsidiary StratEx HR. At Toast, Inc., they served as a Director of Customer Support from July 2019 to April 2020. At StratEx HR, they were the Director of Client Services from March 2019 to June 2019.

Todd has also worked at Vivid Seats LLC, where they held various senior management positions in customer service, continuous improvement, quality assurance, and training from 2015 to 2018.

Prior to that, they were the Owner Operator of Residential Property at Rumlow Legacy, LLC, where they managed finances, lease agreements, and facility maintenance from 2012 to 2015.

Todd's earlier roles include being the Director of Call Center Operations at CarWoo! in 2012, an Independent Consultant serving as a Call Center Executive from 2010 to 2011, and the Director of Sales, Customer Services and Support at YouSendIt in 2010. Todd also served as the Senior Director of Contact Center at Redbox in 2009 as a contractor.

Todd Rumlow attended Harper College from 1988 to 1991, where they pursued studies in Business Management & Business Ethics. No specific degree was mentioned.