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Sonia Matondo

Senior Technical Support Specialist at Greenhouse

Sonia Matondo has a diverse work experience spanning multiple industries. Sonia is currently working at Greenhouse Software as a Customer Support Specialist II since January 2022. Prior to this role, they worked as a Customer Support Specialist I at the same company from February 2021 to January 2022.

In 2020, Sonia worked at Informa as a Contact Center Associate for a short period from March to April. Later in August 2020, they returned to Informa in the same role but had a shorter tenure from August to September.

Before joining Informa, Sonia had a significant tenure at VolunteerMatch, where they held various positions. From August to December 2019, they served as a Senior Marketing Associate. Prior to that, they worked as a Senior Client Service Associate from March to August 2019. Sonia'searliest role at VolunteerMatch was as a Client Service Associate from March 2017 to March 2019.

Sonia also has experience in the retail industry, having worked at EXPRESS as a Sales Associate from October 2014 to June 2017. Additionally, they gained valuable experience as a Community Support and Engagement Intern at Kiva.org from August 2015 to February 2016.

To start their professional journey, Sonia worked as a Lab Monitor at San Francisco State University from October 2014 to August 2015.

Overall, Sonia Matondo has gained expertise in customer support, marketing, sales, and community engagement throughout their career.

Sonia Matondo obtained their Bachelor's Degree in International Relations and Affairs from San Francisco State University from 2011 to 2016. Additionally, they studied at the City University of Hong Kong from 2013 to 2014, focusing on International Relations and Affairs.

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Timeline

  • Senior Technical Support Specialist

    March 1, 2023 - present

  • Customer Support Specialist II

    January, 2022

  • Customer Support Specialist I

    February, 2021