Paula Alegria

Service Desk Manager at Greenstone Financial Services

Paula Alegria is an experienced professional in the IT and translation sectors, currently serving as the Service Desk Manager at Greenstone Financial Services since February 2010. In this role, Paula focuses on enhancing team efficiency and response times to ensure high customer satisfaction. Prior positions include Service Desk Team Lead and IT Support Analyst, where Paula consistently met service level agreements and provided desktop and helpdesk support. As a self-employed freelance translator, Paula holds a NAATI accreditation for professional-level translation from Spanish to English. Educational qualifications include a Diploma of Management from KI Solutions, an ITIL Foundation Certification from Harbour IT, a Certificate III in Electronics and Computer Hardware Servicing from TAFE NSW, and a BA in Languages and Interpreting and Translation from Western Sydney University.

Location

Sydney, Australia

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Greenstone Financial Services

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Greenstone Financial Services was founded in 2007, with the bold ambition to deliver smart and affordable direct insurance solutions to meet the needs of everyday Australians. A decade later, we launched across the Tasman to help New Zealanders secure the cover they deserve, and now in 2023 – we have expanded into Canada to revolutionise insurance the same way we did in Australia and New Zealand. Find out more at www.greenstone.com.au.


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Headquarters

Sydney, Australia

Employees

501-1,000

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