Natalia Scatena

Natalia Scatena is an experienced professional with a strong background in customer success and account management. Currently serving as an Account Relationship Manager and Customer Success Analyst at GRI Club since June 2022, responsibilities include onboarding, project management, and fostering member relationships to reduce churn. Previous positions include Customer Success Analyst at SCOOTO and Supervisor de Atendimento at Mosman Catering, where Natalia managed client communications, organized events, and trained staff. With a Master's degree in Genetics from USP and additional qualifications in leadership, management, and project management, Natalia combines technical expertise with exceptional interpersonal skills.