Customer Service · Full-time · Malaysia
Job Purpose
The Senior Partnerships Officer will be based in Kuala Lumpur and will support the University of Glasgow’s international strategy by fostering and managing student recruitment-focussed partnerships across South-East Asia. This role is pivotal in ensuring the development and maintenance of relationships that enhance the University’s international presence in the ASEAN region; including, but not limited to, Malaysia, Singapore, Indonesia, Thailand, and Vietnam.
About the Role
You will be working as part of the International Recruitment & Partnerships team, which is part of the External Relations directorate. This team of over 200 staff are responsible for attracting the very best students from across the UK and the world to our undergraduate and postgraduate courses. The team generates over £200 million in international tuition fee income for the University of Glasgow through their recruitment activities. This post sits within the Recruitment & International Relations Team, and this team is responsible for meeting the challenging international KPIs as laid out in Global Glasgow. It is also responsible for playing a major part in the University’s Internationalisation strategy and helping develop a network of partners across the world and working closely with external facilitators such as agents and government ministries.
Key Responsibilities
Partnership Development and Management:
Market Intelligence and Reporting:
Liaison and Networking:
Recruitment and Engagement:
Present the University of Glasgow in a professional manner to promote its programs and partnership opportunities.
Deliver recruitment and engagement activities targeting prospective undergraduate and postgraduate students, including for the International Summer School, in the region
Prepare and deliver presentations, workshops, and other promotional activities at high schools, universities, agent fairs, and exhibitions across the region.
Maintain a high level of interaction with students, parents, and external stakeholders through various channels.
Travel Requirements:
This role will involve regular but limited travel within the designated region and to the UK as required, with a minimum of one trip to the UK per annum.
Knowledge, Skills, and Experience
Essential Knowledge:
Degree-level education or equivalent qualification.
Up-to-date knowledge of Higher Education systems and the broader external market.
Familiarity with the UK Higher Education system and application processes
Knowledge of South-East Asia’s market trends in international partnership development.
Desirable Knowledge:
Understanding of the University of Glasgow’s programs, research strengths, and internationalisation strategy.
Essential Skills:
Proven experience in managing international partnerships in higher education
Self-motivated with an ability to work independently
Strong negotiation, project management, and analytical skills.
Proficiency in Microsoft Office and CRM systems
Fluency in English language
Desirable Skills:
Essential Experience:
Minimum 5 years of relevant experience with demonstrated progression.
Experience in international recruitment, marketing, or partnership management.
Experience in event management, presenting, and budget management.
Desirable Experience:
Experience living, studying, or working abroad, particularly in Scotland/ the UK.
Perks and Benefits
Private medical insurance
Competitive salary
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