Samuel W Smith

Samuel W Smith is a seasoned professional with extensive experience in customer experience management, training, and project coordination. Currently serving as the Customer Experience Manager at Groundworks since January 2023, Samuel oversees multiple teams, enhances training curriculum, and leads SMS campaign strategies. Previously, as an Associate Learning and Development Manager at Gartner, Samuel facilitated training programs for global new hires. Other notable roles include Client Success Associate, Project Coordinator, Research Analyst, and various leadership positions at Brigham Young University - Idaho, where Samuel focused on training, student support, and retention initiatives. Samuel holds a Bachelor of Arts in Public Policy and Administration from Brigham Young University - Idaho.