Jody P.

Jody P. is a seasoned professional in Workforce Management with extensive experience spanning over two decades. Currently serving as Solutions Principal at Group Elite Communications since August 2019, Jody has previously held significant roles such as Associate Director WFM at Concentrix and Senior Contact Center Consultant WFM at Group Elite Communications. Jody's expertise encompasses staffing allocation, forecasting, data analysis, and training, supported by a certification as a NICE IEX trainer. Previous roles include Workforce Operations Manager at Aon Hewitt, Workforce Manager at Virtual Agent Services, Director of WFM Business Solutions at WFM Logic Inc., and Business Implementation Manager at Aditya Birla Minacs. Early career experience includes operations management at Purolator Courier. Education credentials include coursework at Athabasca University and NICE IEX certification in 2014.