Brenna Heidrick

Brenna Heidrick currently serves as the Senior Manager of Customer Care at Group Lotus, a position held since November 2023. Prior to this, Brenna spent five years at Wayfair, where roles included Senior Manager of Global Customer Happiness, Senior Manager of Change Communications and Knowledge Management, Senior Manager of Strategy Execution, and Senior Manager of Customer Service, all contributing to a strong customer-first approach. Earlier experience includes a seven-year tenure at Target, starting as a Team Member and progressing to Store Director, where leadership of up to 200 team members focused on maximizing profitability and enhancing guest experiences. Brenna holds a Bachelor's Degree in Business from Kansas State University, earned in 2011.