Pooja Sachan

Pooja Sachan is a seasoned professional in customer success and optimization, currently serving as the Customer Success Lead at Growfin.ai since October 2023. Previously, Pooja held multiple roles at Whatfix from July 2021 to April 2023, including Lead - Customer Success and Senior Customer Success Manager. Pooja's experience also includes working as a Conversion Rate Optimization Product Manager at audibene, managing website optimization across multiple countries, and as an Enterprise Customer Success Manager at Wingify, focusing on building strong relationships with agency clients. Pooja's career began at Amazon, where roles spanned from Sales and Marketing Specialist to Pricing Quality Analyst, demonstrating expertise in data analysis, process optimization, and stakeholder communication. Pooja holds an MBA in Marketing and Operations from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Instrumentation and Control Engineering from SRM University.