Ce'ara Bass GrowthZone AMS

Manager of Customer Engagement at GrowthZone AMS

Ce'ara Bass's work experience begins with their current role as the Manager of Customer Engagement at GrowthZone AMS, where they oversee a team of Customer Engagement Professionals and develops strategic programs to drive expansion bookings, upsells, and renewals.

Prior to their current role, Ce'ara worked at WrightChat, first as an Operations Manager where they managed daily operations and led a team, and later as the Director of Client Experience where they analyzed internal operations, developed business strategies, and oversaw operations, Human Resources, and Accounting.

Before joining WrightChat, Ce'ara worked at JCPenney as an Area Salon Leader, where they managed multiple salons, developed initiatives for customer interactions, and maintained cross-functional partnerships within the organization.

Earlier in their career, Ce'ara worked at American Tower as an Engineering Coordinator, where they assisted with research work, managed analysis and data compilation for reports, coordinated engineering meetings, and ensured data accuracy for decision-making.

Overall, Ce'ara Bass has a diverse background in customer engagement, operations management, and leadership roles in various industries.

Ce'ara Bass GrowthZone AMS has a diverse education history. They attended Sam Houston State University, although the specific dates and degree achieved are unknown. They later pursued a Bachelor of Arts degree in Business Administration and Management, with a focus on General studies, from the University of Phoenix. This period of education lasted from 2011 to 2016. Additionally, Ce'ara obtained a certification in Cosmetology Beauty License in July 2015 from the Texas Department of Licensing and Regulation. During this time, they also studied Business Administration and Management, General at Wesleyan University from 2014 to 2015.

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Previous companies

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Timeline

  • Manager of Customer Engagement

    June, 2022 - present