Alicia Mack

Alicia Mack is an experienced project manager with a robust background in client relations and customer service. Currently serving at Grubhub since August 2015, Alicia has progressed through various roles, including Manager of Client Relations and Team Lead, where responsibilities include managing team workflows, creating training plans, and auditing quality processes. Previously, Alicia worked at Florida Blue as a Service Advocate and Interim Senior Advisor, resolving member concerns and providing technical support, while also contributing to the training of new staff. Additional experience includes internships in social media marketing and support roles during college. Alicia holds a Bachelor’s degree in Psychology from Mount Holyoke College.