Ahmed Abd ElHalim

Ahmed Abd ElHalim has a diverse range of work experience. Currently, they serve as an Operations Manager at Grubtech, where they manage various teams and client relations across multiple countries. Prior to this role, Ahmed worked as a Training and Development Consultant at the World Food Programme, conducting training needs assessments and implementing training programs. Ahmed also has experience as a Call Center Manager at Shiny White Dental Centers, overseeing recruitment, training, and performance evaluation of call center agents. Previously, Ahmed held positions at BDO Esnad as the Head of Training and Development, where they recruited and trained new trainers, and as a Training and Quality Senior Supervisor, overseeing quality assurance programs. Ahmed also worked as a Quality Assurance Manager at ALMOASHER BUSINESS, conducting quality evaluations and providing feedback to analysts and agents. Additionally, Ahmed worked as a Senior Technical Trainer at Raya Contact Center and as an Operation Support Trainer, Quality Assurance Specialist, and Customer Technical Support Agent at ECCO Outsourcing, where they provided training and support in various capacities.

Ahmed Abd ElHalim completed their Bachelor of Engineering (B.E.) degree in Electrical, Electronics, and Communications Engineering from El Shorouk Academy. Ahmed attended this institution from 2003 to 2008. In addition to their degree, Ahmed has obtained several certifications. These include the Project Management Professional (PMP) certification from APM Academy, which they obtained in August 2019. Ahmed also obtained the Advanced Employability Skills certification from the Wadhwani Foundation in November 2018. Furthermore, they acquired the CELEMI Tango certification from the Information Technology Industry Development Agency (ITIDA) in March 2016. Ahmed's education and certification background exhibits their strong commitment to professional development and acquiring specialized skills in their field.