Rosano Marcos Vieira de Freitas

Rosano Marcos Vieira de Freitas has extensive experience in the commercial sector, currently serving as Coordenador Comercial at Energisa since October 1996, overseeing relationships across 11 companies in 873 municipalities throughout Brazil. Duties include managing direct customer service in 204 agencies, supported by over 200 collaborators, while ensuring regulatory and quality targets. Rosano has led the digital transformation of customer service channels, enhancing digital engagement. Previous roles include Supervisor Comercial at Instituto Federal de Educação, Ciência e Tecnologia do Sudeste de Minas from February 2006 to December 2008 and teaching various IT-related courses. Educational qualifications include a degree in Gestão Empresarial from IPOG, Professional Self Coach certification from Instituto Brasileiro de Coaching, and degrees in Redes de Computadores and Computação.