Elen Viegas

Elen Viegas has extensive experience in commercial planning and operational excellence, currently serving as Gerente de planejamento comercial at Grupo Hinode since July 2018, after holding the position of Coordenador Excelência Comercial e Operacional. Prior to this, Elen spent nearly a decade at LATAM Airlines from September 2009 to April 2019, where the roles included Consultora Projetos de Desenvolvimento de Serviços, Consultora de Indicadores LATAM, and Consultora de Qualidade de Atendimento nos Canais, focusing on service project management, indicator assessment post-merger, and quality assurance in customer service channels. Earlier, Elen was Líder de Reservas at TAM from 2008 to 2009, managing customer service teams and training for outsourced staff. Elen's academic credentials include a specialization in Administration of Services from Escola Politécnica da USP and training in Lean methodologies from Academia de Serviços Tam.