Ana Maria Cypriano

Head Of Customer Success at Grupo Ótima Digital

Ana Maria Cypriano has a diverse background with experience in various roles and industries. Ana Maria started their career as the Director of the African Union Peace and Security Council at SiNUS. Ana Maria then worked as an Entrepreneurship Educator at Concentro, where they focused on promoting entrepreneurial skills.

After that, Ana joined Domani Consultoria Internacional, where they held multiple positions, including Administrative-Financial Analyst, Project Manager, and eventually became the Institutional President.

Ana Maria later worked at JuniorES, where they served as the Content Coordinator for ENCEJ 17, successfully managing the content and schedule of the event. Subsequently, they joined puzzle.lab as a Marketing Intern and later became a Marketing Analyst, responsible for outbound and inbound marketing strategies.

Ana then joined Brasil Júnior, where they acted as a Partner Account Manager, managing the relationship with the organization's sponsors and executing various Employer Branding actions.

Ana Maria then joined Movile, first as an Inside Sales representative, then as an Account Executive, and finally as a Channel Account Manager. During their time at Movile, they represented Wavy and Movile Group at various events and was responsible for sales and managing customer portfolios.

Afterward, Ana worked at LUMA Ensino Individualizado as the Head of Customer Success & Support, leading teams and participating in the company's strategic planning.

Ana Maria'smost recent position was at Pipefy, where they initially worked as a Business Development Representative, prospecting new customers in the US market. Later, they held roles as a Senior Customer Success Manager, where they managed both global strategic accounts and US SMB accounts. Finally, they became the Head of Customer Success.

With a diverse range of experiences in customer success, support, sales, marketing, and project management, Ana Maria Cypriano brings a well-rounded skill set to their work.

Ana Maria Cypriano is currently pursuing a Bachelor's degree in Business Administration and Management at Estácio, which they started in 2020 and is expected to complete in 2024. Ana Maria has also obtained several additional certifications, including "Preparação de Ator Iniciante" from Teatro Escola Macunaima in 2023, "Basic API and Integrations" and "Basic Process Management" from Pipefy in 2021, "EF Standard English Test Certificate - C2 Proficient" from EF Education First in 2021, "Branding and Strategic Marketing" from LUMA Escola Individualizada in 2020, "Academic Merit Award" from FAESA in 2017, "Certificación de Calificación DELE (Diploma de Español como Lengua Extranjera) NIVEL B1" from Instituto Cervantes in 2017, "Español - CNA En Contacto 4" from CNA Idiomas | Oficial in 2017, "Vacation Course | Pre-Advanced (IELTS 6.0-6.5 | TOEFL 550-600 | iBT 75-99)" from Kings Education in 2014, and "Mastering English Course" from CCAA in 2013.

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