Francisco Noel Petrlik is an experienced professional in customer service and commercial development, currently serving as Sub Gerente de Clientes y Servicios at Grupo Saesa since January 2006. Notable positions held include Sub Gerente de Desarrollo Comercial, focusing on the development of products and services in the energy sector, and Gerente Comercial, improving commercial processes and managing large client relationships. Prior experience includes roles at Luz del Sur, where significant achievements in process reengineering and customer service management were realized. Francisco holds a degree in Industrial Engineering from Universidad de Lima and has pursued advanced studies, obtaining an Executive MBA and a Master's in Energy Economics, as well as a Master's in Customer Experience.