Michele Cappai

Michele Cappai is an experienced IT professional currently serving as Team Leader at Gruppo MOL since April 2017, responsible for overseeing the helpdesk service and team coordination. Prior roles at Gruppo MOL include Help Desk Supporter and System Administrator, with expertise in managing Windows server systems, providing first and second level helpdesk support, and troubleshooting in both physical and virtual environments. Additional experience includes operating as an Administrator for a personal business since November 2014, and various technical positions focused on installation and programming of electrical, telephone, and security systems, as well as personal computer repairs. Michele Cappai holds multiple certifications and educational credentials, including a degree in MS-AI-900T00 from Microsoft, and has pursued continued education in people development and other technical areas.