Nhung Nguyen Phuong

Nhung Nguyen Phuong currently serves as the Head of Customer Service at GSM - Xanh SM, a position held since April 2024. Prior to this, Nhung worked at Sendo.vn from October 2017 to December 2023, where roles included Deputy Director of Customer Service & Customer Experience and Customer Service Manager cum TQA Manager. Nhung's experience in the customer service sector began at Grab from June 2016 to October 2017 as a Trainer & QA Leader. Additionally, Nhung has sales experience from Paradise Bay Resort Company Limited (ALMA) (July 2014 - May 2016), where responsibilities included building and maintaining a customer base, conducting sales presentations, managing business transactions, and providing client services. Earlier experience includes a Management Trainee position at D&N Singapore Pte Ltd in 2013, focused on improving English skills. Nhung holds a Bachelor's degree in English Language from Hanoi Open University, obtained between 2009 and 2013.