Ifeanyi Okafor

Ifeanyi Okafor is a seasoned professional with extensive experience in customer service management, currently serving as the Group Head of Customer Service Central at Guaranty Trust since March 2013. In this role, Ifeanyi leads initiatives to improve service delivery and oversees software application testing for user acceptance. Previously held positions include Team Lead for the Central Office Customer Information Service, where Ifeanyi coordinated onboarding processes and developed key performance metrics, and Customer Information Service Officer, achieving a minimum 95% customer satisfaction score. Prior to Guaranty Trust, Ifeanyi worked as a Business Development Manager at Tecon Oil Services Ltd., managing contract databases and final invoicing. Educational qualifications include a Bachelor's degree in Accounting from Covenant University and an MBA in Management from the University of Lagos.