Jay Autrey

Jay Autrey has a strong background in customer service and operations. Most recently, they are the Chief Customer Officer at Guardian Alarm since 2022. Prior to that, they owned their own company, The Autrey Group, starting in 2021.

From 2015 to 2021, Jay worked at Brinks Home Security, where they held the positions of Chief Customer Officer and Vice President of Customer Care. In these roles, they were responsible for developing and executing customer experience strategies, implementing digital transformation, and leading data analytics and operational transformation initiatives.

Before Brinks Home Security, Jay worked at ADT Security Services as the Group Director of Customer Care from 2010 to 2015. In this position, they led contact center strategy development and execution for residential and small business customer care operations.

From 2007 to 2010, Jay served as the Vice President of Customer Operations at Broadview Security. Jay was responsible for strategic and performance management of multiple contact centers and the development and execution of the organization's customer retention strategy.

Jay's career in customer service and operations started at Brinks Home Security in 1998, where they worked as a Director of Customer Operations and Senior Manager. Before that, they worked at ATT Wireless as a Manager of Customer Care from 1994 to 1998.

Jay Autrey attended Stephen F. Austin State University from 1990 to 1994 and graduated with a Bachelor of Business Administration (BBA) degree. Jay'sfield of study was Management and Marketing.