Heidi C.

Heidi C. is a dedicated professional with extensive experience in customer service and operations, currently serving as a Senior Customer Service Representative at Guerbet since April 2023. At Guerbet, responsibilities include managing Order-To-Cash transactions in the SAP system and ensuring compliance with regulatory requirements for shipments. Previous roles include Senior Operation Officer and Operation Officer at Medikonia, where Heidi focused on inventory management and shipment coordination, as well as Customer Service Specialist at Abcam, handling inquiries across multiple APAC regions. Heidi's career also includes significant tenure at DHL Global Forwarding, where expertise in air export logistics was developed. Heidi holds a BSc (Hons) in Aviation Management from Coventry University and has a proven track record of enhancing customer satisfaction and operational efficiency.