Fausto Sá-Marques

Fausto Sá-Marques has a diverse work experience in the hospitality industry. Fausto started their career at Onyria Group in 2012 as a Front-Office Agent, where they worked until September 2014. Fausto then transitioned to the role of E-Commerce & Revenue Coordinator until January 2017.

In March 2017, Fausto joined Guestcentric Systems as a Customer Success Representative. After a year in this position, they became an Account Manager in February 2018, where they remained until February 2020. In March 2020, Fausto was promoted to the position of Team Leader of Customer Support and Account Management, a role they currently hold.

Fausto Sá-Marques completed their Graduation in Hotel Management at the Escola Superior de Hotelaria e Turismo do Estoril from 2009 to 2012. Fausto further pursued a Masters in Hotel Management at the same institution, starting in 2016, with no specified end year.

In addition to their formal education, Fausto Sá-Marques has obtained several certifications. Fausto received a certification in Managing Customer Service Team from LinkedIn in May 2021, a certification in Key Account Management from LinkedIn in January 2020, and a certification in Revenue Management from Turismo de Portugal in December 2018. Fausto also obtained a certification in E-commerce & Online Distribution from Hotel Distribution Management in April 2013. Furthermore, they obtained certifications in Guests Complaints Management and Team Management from INESP - Hotelaria e Turismo in September 2012 and February 2014, respectively.