Samantha Thomas

Samantha Thomas has extensive experience in hospitality and customer engagement, currently serving as a Customer Success Manager at Guestline since March 2012, where responsibilities have included account management and customer support in the hotel software solutions sector. Prior roles at Guestline encompassed various positions that enhanced operational efficiency and customer satisfaction. Additionally, Samantha has contributed to academia as a Visiting Lecturer at the University of Wolverhampton from September 2013 to June 2015, focusing on module creation and delivery of industry qualifications. Samantha's career began in the hospitality industry with roles at Holiday Inn and Pizza Hut, where foundational skills in customer service and operations were developed. Educational qualifications include an MA and a BA Hons in International Hospitality Management from the University of Wolverhampton.