GuestTek
Abdirisaq Mohamed is an experienced Support Services Manager currently employed at GuestTek Interactive Entertainment Ltd. since March 2023. Previously, Abdirisaq held various roles at Resolver Inc., including Support Manager and Support Team Lead from September 2021 to June 2023, and served as a Client Advocate Technical Specialist and Team Lead at Absorb Software from September 2020 to February 2022. Abdirisaq's experience includes managing over 5,000 support tickets monthly, providing remote assistance, producing detailed reports on metrics, and acting as an escalation point for end-users. Prior roles also include IT consulting at Long View Systems, where Abdirisaq led teams and provided technical support for mobile devices at several companies, including Shaw Communications and Videotron, emphasizing client experience and effective troubleshooting.