GuestTek
Abdirisaq Mohamed is an experienced Support Services Manager currently employed at GuestTek Interactive Entertainment Ltd. since March 2023. Previously, Abdirisaq held various roles at Resolver Inc., including Support Manager and Support Team Lead from September 2021 to June 2023, and served as a Client Advocate Technical Specialist and Team Lead at Absorb Software from September 2020 to February 2022. Abdirisaq's experience includes managing over 5,000 support tickets monthly, providing remote assistance, producing detailed reports on metrics, and acting as an escalation point for end-users. Prior roles also include IT consulting at Long View Systems, where Abdirisaq led teams and provided technical support for mobile devices at several companies, including Shaw Communications and Videotron, emphasizing client experience and effective troubleshooting.
GuestTek
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GuestTek™ is the world's largest provider of High-Speed Internet and IPTV solutions to the global hospitality industry. Our OneView™ platform provides Converged Data, Video, Telephony, Above Property Voice and Mobile App services. As a preferred vendor to major hotel brands, we provide network design, procurement, implementation, and 24/7 in-house post sales customer support. OneView runs on a converged IP network (ethernet or coax) supporting a wide range of revenue generating applications. OneView™ customers drive higher F&B revenues, Spa and other activity bookings through our customized, property-branded UI. OneView™ System Dashboard, our streamlined monitoring tool, allows you to view the status of all applications in real time.