Rafael Merchán

Rafael Merchán is a Customer Success Manager at Guesty, bringing over four years of experience in customer management roles within the SaaS and B2B sectors. They have held positions at companies like Pipedrive and Goki, excelling in account management, technical support, and customer experience, with a proven track record of maintaining low churn rates and driving revenue growth. Rafael's multilingual abilities include Spanish, Portuguese, English, and intermediate skills in Russian and Romanian, reflecting their passion for multicultural environments. They hold a Master's degree in Teaching Spanish as a Foreign Language from Universidad de Salamanca and a Bachelor's degree in Translation and Interpreting from Universidad de Granada.