V3 Joshua Pena

Joshua Pena has a diverse work experience in the IT industry. Joshua started their career in 2011 as an IS Support Analyst at Paul, Weiss, Rifkind, Wharton & Garrison LLP, where they provided phone support for over 1000 users and resolved issues with various software and hardware in a Windows 7 environment.

Joshua then worked as a Consultant / Win 7 Migration Tech & Floor Support at Proskauer Rose LLP, where they responded to escalated incidents and service requests, installed and supported applications, and participated in hardware and software rollouts for the Windows 7 / Office 2010 migration project.

After that, they joined Davis Polk & Wardwell LLP as a Consultant / Floor Support & Trainer, where they provided floor support and conducted training sessions.

Joshua then worked at Wilson Elser as a Consultant / Lead Deployment Engineer & Technical Support Analyst, where they collaborated on the Windows 7 Project Team to migrate user data and deploy new hardware. Joshua also decommissioned old servers and provided post-migration support to users.

Joshua later joined Hudson Advisors, LLC as a Consultant / Desktop & Network Support Analyst, where they troubleshooted hardware, software, and networking issues for Windows 7 users. Joshua also imaged and configured new computers and laptops.

Joshua then worked at T&L Group Ltd. as a Managed Services Consultant - Information Technology, providing managed services and IT support.

Joshua also worked as an IS Support Analyst at Fried Frank, where they provided technical support to the firm's offices in various locations. Joshua administered and maintained Active Directory and Exchange.

Joshua's work experience also includes a role as a Consultant - Windows 10 / macOS 10.12 Sierra & Office 365 rollout, migration & refresh at Global Brands Group (A member of the Fung Group).

Joshua'smost recent position was as a Consultant - Sr. VIP Deskside Support Analyst at Healthfirst, where they provided quality deskside and remote support to C-level executives, VPs, and end-users. Joshua resolved desktop issues, provided maintenance and troubleshooting support for various IT systems, and supported a virtualized infrastructure environment.

Currently, Joshua is working as a Senior IT Support Lead at Guidepoint, where they utilize their IT expertise to lead and support the IT team.

Joshua Pena's education history includes studying Computer and Information Sciences and Support Services at DeVry University. The specific start and end dates of their enrollment are not provided.

In addition to their formal education, Joshua has obtained several certifications. Joshua completed the "ITIL Foundation v3" certification through Learning Tree International, although the exact date of completion is not specified. Joshua also holds certifications in various professional skills, such as "Delegating Tasks," "Performance Management: Conducting Performance Reviews," "Performance Management: Setting Goals and Managing Performance," "Make the Move from Individual Contributor to Manager," and "New Manager Foundations," all obtained through LinkedIn. These certifications were completed between February and March 2021.