Carol-Ann Gough

Carol-Ann Gough is an accomplished leader in customer success and technology management, currently serving as the VP of Customer Success and Professional Services APAC at Guidewire Software since December 2024. Prior to this role, Carol-Ann held significant positions such as Chief Information Officer at Great Southern Bank and Executive General Manager at IAG, where responsibilities included overseeing major insurance platform transformations and digital upgrades. With extensive experience at Suncorp Group, including roles as Executive General Manager for various technology portfolios, Carol-Ann effectively led initiatives in customer technology, personal insurance, and call center transformations. Earlier in career, consulting roles at 451 Consulting Pty Ltd and PwC Consulting contributed to expertise in project management and IT service delivery. Educational background includes a Master's in Information Systems and a Bachelor's in Information Technology, complemented by executive education from Stanford Graduate School of Business.