Eslam Mohamed

Eslam Mohamed currently serves as the Escalation Team Lead at GMG since July 2020, overseeing a team of 10 chat and Tier-1 agents in Jordan along with 4 in-house Tier-2 advisors focused on resolving customer complaints, team performance, training, and quality standards. Prior to this role, Eslam held positions as a Customer Service Officer at GMG, where responsibilities included resolving customer issues via phone, email, and social media, and as an Escalation Specialist at noon, handling inquiries and complaints through professional phone interactions. Eslam's career in customer service began at Vodafone as a Call Center Agent, where skills in identifying customer needs and addressing issues were developed. Eslam holds a Bachelor's degree in Law from Cairo University, earned between 2012 and 2017.