Jenielyn Aguilar

Jenielyn Aguilar has a wealth of experience in the gaming industry, starting in 2009 as a Senior Support Manager at netGames Inc./Level Up! BPO. In this role, they handled employee relations, oversaw team accounts for different clients, and provided customer and game support for global gamers.

Jenielyn then moved on to Ignited Games, Inc. in 2013, where they became a Game Support Manager. Here, they coordinated with clients on the daily operations of the team, supervised the team's day-to-day operations, managed workload and time for agents, and handled global gaming support for CJ E&M.

In 2014, Jenielyn joined gumi Asia Pte Ltd as a Community Manager. Jenielyn'sresponsibilities included monitoring and interacting with customers through social media platforms, assisting the Senior Community Manager, providing spiels and community events for GUMI mobile games, and directly communicating with game producers for updates, issues, and follow-ups.

Most recently, Jenielyn has been working as a Consultant at Consultant Makati since 2016, where they serve as a VIP Specialist and customer service support for an online gaming industry Malta Gaming Company. Jenielyn'smain focus is ensuring customer satisfaction and support through email correspondence.

Overall, Jenielyn Aguilar has demonstrated expertise in customer service, community management, and game support within the gaming industry, with a strong emphasis on client coordination and satisfaction.

Jenielyn Aguilar obtained a Bachelor's Degree in Hotel, Motel, and Restaurant Management from The Philippine Women's University. Jenielyn completed their education at the university from 1998 to 2002.