Cathie Sharleen Pinto

Cathie Sharleen Pinto has a diverse work experience across various companies. Cathie Sharleen currently works at Gupshup as a Product Manager since July 2022. Prior to this, they served as an Associate Product Manager at Gupshup from February 2020 to July 2022. Cathie Sharleen also worked as a Technical Presales professional at Gupshup from July 2019 to February 2020.

Before joining Gupshup, Cathie worked at Zycus as a Technical Account Manager from September 2018 to July 2019. In this role, they demonstrated skills in customer engagement, project management, people management, and learning and development. Cathie Sharleen gained expertise in Zycus Procure-to-pay and Source-to-pay product suite.

Prior to Zycus, Cathie served as an Associate Consultant at Capgemini from January 2018 to September 2018. Their role involved handling major incidents, proactive problem management, change management, and service requests for Bayer Business Services. Cathie Sharleen ensured the incident management process, published reports, and met SLAs and KPIs for the entire infrastructure teams.

Cathie also has experience working at Aspect Software as an Incident and Problem Management Scout in the technical support department from April 2016 to October 2017. Here, they learned complex call center application product suites and provided technical support and resolutions for business-critical incidents.

Furthermore, Cathie worked as an Inventory Auditor Specialist at RGIS from December 2014 to October 2015. In this part-time role while pursuing their MBA, they conducted stock audits for major companies like Tesco, SuperValue, JD, Eason, Penny's, and Mark & Spenser.

In their early career, Cathie was a Technical Support Engineer at Core Operations in Hewlett-Packard from September 2011 to January 2014. Cathie Sharleen played a crucial role as a trainer for a 25-member team, helping them bridge their training on technical troubleshooting and communication skills with their role as technical solutions representatives.

Overall, Cathie has gained experience in product management, technical support, account management, incident and problem management, and inventory auditing throughout their career.

Cathie Sharleen Pinto's education history is as follows:

From 2014 to 2015, they attended Dublin Business School, where they pursued a Master of Business Administration (MBA) degree in Business Administration and Cloud computing.

From 2007 to 2011, they studied at Visvesvaraya Technological University, earning a Bachelor of Engineering (B.E.) degree in Computer Science.

In 2006 and 2007, they attended Manipal Academy of Higher Education, completing their Leaving Certificate with a focus on Physics, Chemistry, and Mathematics.

From 1999 to 2005, they studied at Little Rock Indian School, achieving a Junior Certificate with an emphasis on Science and Mathematics.

Their primary schooling took place from 1993 to 1999 at the Indian School in Salalah, Oman.