Junior Andres Lopez Aguilar

Junior Andres Lopez Aguilar is an experienced Analytics Engineer currently working at Hakkoda since May 2023, focusing on business intelligence, ETL, data preparation, and report presentation. Prior to this role, Junior served as a Service Delivery Ops Senior Analyst and an Incident Management Specialist at Accenture from May 2018 to April 2023, where responsibilities included managing CRM records and resolving incidents within ITSM tools. Junior's career began at Concentrix from May 2014 to April 2018 as a Quality Assurance Analyst and Customer Service Representative, emphasizing product quality and customer satisfaction. Junior holds a degree in Systems Engineering from Universidad Americana and a CCNA certification obtained at Universidad de Costa Rica.