Mia Muench

Mia Muench currently serves as the Customer Experience & Support Lead at Halo, where responsibilities include leading the customer support function, developing AI-enabled support systems, and implementing customer education programs. Prior to this role, Mia held several positions at ThoughtSpot as Customer Support Manager and at Mode, progressing from Customer Support Analyst to Customer Support Team Lead. Earlier experience includes serving as Service Manager at Wells Fargo. Mia is pursuing a Bachelor of Science in Software Development at Western Governors University, with an expected completion date in 2025.