Susan Anderson

Susan Anderson is an experienced financial services professional with a strong background in business analysis, call center management, and organizational process improvement. Currently serving as a Business System Analyst 3 and Vice President at Hancock Whitney since November 2010, Susan focuses on enhancing efficiency in the online account opening digital channel and improving the end user experience. Prior roles include Call Center Manager, where Susan managed day-to-day operations in Louisiana, and various positions at JPMorgan Chase, including Senior Retail Process Consultant and Retail Relationship Manager, responsible for procedural development and change integration. Earlier experience includes roles at Bank One and First Commerce Corporation, where Susan managed retail operations and staff training. Susan holds a Bachelor of Arts in History and an MBA in Business Administration from Louisiana State University.