Priscila Soares

Priscila Soares has been working in various roles since 2015. Priscila began their career as an Administrative Assistant at Bahia Specialty Cellulose in 2015, where they were responsible for contract and order follow-up, checking supplier labor contracts, handling materials storage, and supporting salespeople. In 2016, they interned in Business Administration at Metropolitan Union University Center. From 2017 to 2021, they worked at Uber, first as a Customer Service Monitor, where they were responsible for training customer service specialists, managing the place and service flow, mediating conflict situations, and daily meetings with the customer service team. Priscila also contributed to the launch of new products and safety tools and helped reduce procedural failures, through standardization and improved process communication flow and increased customer ratings. Priscila then moved to the role of Customer Service Specialist, where they performed face-to-face and online customer service, events, and lectures to new and potential drivers, place, and materials managing and relationship with business partners. Priscila was also an internal specialized support POC and member of a voluntary program. Currently, they work at Hand Talk as a Senior Customer Success Analyst and Customer Success Manager.

Priscila Soares has an extensive education history. Priscila obtained a Bachelor in Business Administration from UNOPAR - Universidade Norte do Paraná from 2013 to 2017. Priscila then completed a Specialization in International Marketing Management in partnership with MIT - Gestão de Negócios from 2017 to 2018. Priscila also attended IFBA - Instituto Federal da Bahia from 2009 to 2011. In addition, Priscila has obtained numerous certifications, including Bootcamp Acessibilidade Digital from How Bootcamps in 2022, Seda Experience Week from MBA SEDA Executive Education in 2022, and Proficiency in Customer Experience from WCES | World Customer Economic Science in 2021.