Vanderson José

Customer Success Analyst at Hand Talk

Vanderson José has a diverse range of work experience. Vanderson started their career as a Consultant Salesperson at Microlink Cursos in 2015. After that, they worked as an Assistant Administrator at Pré vestibular Melhores do Mundo from March 2016 to July 2016. Vanderson then returned to Microlink Cursos as a Supervisor Commercial from August 2016 to September 2017.

Vanderson then transitioned to a role as a Sales Consultant at Rede OrtoEstética Expansão from September 2017 to December 2017. Vanderson later worked as an Intern at Luck Receptivo from July 2018 to November 2018, where they worked in passenger embarkation and sales of tour packages. Then, they held the position of Customer Service Agent at Uber from November 2018 to August 2022, providing high-quality support to drivers and passengers.

In 2022, Vanderson joined Supère Academia as a Relationship Consultant for three months, where they were responsible for customer service, enrollment of new students, and prospecting for new clients. Vanderson then moved on to PIN-UP GLOBAL as a CS Support Agent PT from February 2023 to April 2023, assisting customers in using the platform.

Currently, Vanderson is working as a Customer Success Analyst at Hand Talk, starting from April 2023.

Vanderson José's education history can be summarized as follows:

Vanderson José completed a Bachelor's degree in Tourism Management from Universidade Federal de Pernambuco, which they pursued from 2017 to 2022.

In 2017, they also obtained a certification as a Flight Attendant from nav treinamentos, specializing in Aviation.

Before that, from 2013 to 2015, Vanderson José attended Escola Tecnica Estadual Eduarda Ramos de Barros, where they earned a Technical degree in Commerce, focusing on Administration and Business studies.

Additionally, Vanderson José has obtained several certifications in different subjects, such as Customer Success, Self-Confidence Development, Communication in Teamwork, Cultivating Self-Responsibility Culture, Establishing Quality Standards in Customer Service, Public Speaking, Powerful Questioning for Sales, Handling Dissatisfied Customers, Planning Communication in Times of Change, Breaking Routines to Stimulate Creativity, Fundamentals of Mindfulness, Creative Process in Five Stages, Interpersonal Communication Techniques, Presenting Skills and Staying on Topic, Setting and Achieving Professional Goals, Building Resilience, Improving Focus, Enhancing Listening Skills, and Enhancing Telephone Customer Service. These certifications were obtained from various institutions, including CS Academy and LinkedIn, between 2020 and 2023.

Links

Timeline

  • Customer Success Analyst

    April, 2023 - present