Laura O.

Laura O. has a diverse work experience spanning various roles in customer success and sales. Laura is currently working at Happeo as a Customer Success Manager, where they work closely with EMEA customers to help them improve their workplace and achieve business goals. Previously, they worked at HCL Software as a Senior Customer Success Manager | Trainer, where they managed sales cycles for customer renewals in BeNeLux and Finland. Prior to that, they worked at ServiceNow as a Renewal Specialist EMEA, leading the renewal process and supporting Sales Account Managers. Laura also gained experience in renewal sales at ServiceSource, Concentrix, and Rentalcars.com. Additionally, Laura worked as a Commercial Support Associate at GE Capital and as a Sales Account Manager at Globenet Solutions Ltd. Overall, Laura has a strong background in customer success and sales, with a focus on managing renewals and building relationships with clients.

Laura O. completed their vocational education in Office Services & Information Management at Tredu Tampereen Seudun Ammattiopisto from 2007 to 2010. In 2006, they attended EF International Language Campuses to study English.

In terms of additional certifications, Laura obtained the Customer Retention certification from LinkedIn in July 2023, and the Strategic Thinking certification from LinkedIn in May 2023. Earlier, in May 2017, they completed the F-Secure Policy Manager and Client Security - Technical Training (Basic) from F-Secure Corporation. In March 2017, Laura also obtained the F-Secure Freedome for Business - Technical Training (Basic) certification from the same institution. Lastly, in December 2016, they achieved the F-Secure Partner Sales Certification from F-Secure Corporation.