Thaís Souza da Silva

Customer Service Specialist at happn

Thaís Souza da Silva has been working in various roles since 2009. Starting with their role as Colaboradora at Move That Jukebox, they then moved to Revista Perfil as a Colaboradora in 2016. In 2017, they became an Estagiária at Tamboro, and then moved to Lab235 in 2018 as an Estagiário de mídias sociais. That same year, they also took on the role of Analista de mídias sociais at Aventura Entretenimento. In 2011, they began working at Citi as a Gerente de implementação and Analista de CitiService. Most recently, in 2020, they have been working as a Bilingual Customer Service Representative at TouchNote and a Customer Success Specialist at happn.

Thaís Souza da Silva obtained a Bachelor's degree in Communication from the Universidade Federal do Rio de Janeiro in 2019. Between 2017 and 2018, they participated in an exchange program at the Université Paris 8, studying Communication and Journalism. From 2008 to 2010, they earned a Bachelor's degree in Letters - English Language and English Literatures from the Universidade Cruzeiro do Sul. Additionally, they have obtained certifications from EF International Language Centers for Professionals, Rock Content, and Rock Content. These certifications include English Level Test EF Cambridge (EFCELT) C1 - Advanced (obtained in May 2012), Specialist in Inbound Marketing (obtained in August 2018), and Specialist in Content Marketing (obtained in August 2018).

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Timeline

  • Customer Service Specialist

    November, 2020 - present